Guarantee of Service
The New South Wales Department of Corrective Services is committed to serving the people of New South Wales through contributing to community safety and discharging its duty of care to those entrusted by the courts to its custody or supervision.
The Department guarantees to:
- provide correctional services that meet legislated standards, court requirements and reasonable community expectations,
- adequately meet the security, safety and care needs of inmates in its correctional centres, and
- provide opportunity and encouragement for offenders in custody or under supervision to acquire skills and address deficits in order to enable them to lead constructive law-abiding lives.
In addition to the above the Department is also committed to:
- consulting with the community and key interest groups regarding the design and delivery of correctional services and programs,
- providing courteous assistance to visitors to inmates of correctional centres,
- taking advantage of opportunities for offenders to meet community needs in appropriate situations by employing offender labour and using Departmental resources,
- facilitating access to avenues of review and redress, including independent agencies, for dissatisfied users of Departmental services, and
- managing the assets and resources of the Department to maximise benefit to the community.